Senior Technical Support Representative-Access Control

We are seeking a highly motivated and customer-focused Senior Technical Support Representative-Access Control to join our team at iTech Digital, a leading provider of security solutions. In this role, you will be the primary point of contact for troubleshooting and resolving technical issues related to our access control and intrusion alarm solutions. You will play a pivotal role in assisting customers with installation, configuration, maintenance, and troubleshooting, ensuring that they receive the highest level of service and support. Your technical expertise and customer service skills will directly impact the customer experience and help maintain our reputation for excellence.

If you are passionate about providing exceptional technical support and want to make a difference in the security industry, we encourage you to apply!

Work Environment:

· Full-time, Monday to Friday, with rotational on-call support for after-hours emergencies.

· Office-based with occasional travel to client sites within the Indianapolis area for on-site troubleshooting, if required.

Why Join Us:

· Competitive salary and benefits package.

· Opportunity to work with cutting-edge security technologies.

· Supportive and collaborative work environment.

· Career growth opportunities in a rapidly expanding industry.

· Monthly performance bonus eligibility.

· Cell phone reimbursement.

· Competitive PTO.

· Proudly a U.S. Owned and Operated Business.

· 401K with matching employer contribution.

· 8 paid company holidays.

· Ongoing training and growth opportunities.

iTech Digital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.