Service Coordinator (HQ)

The Service Coordinator is part of a team responsible for responding to calls from clients in need of service with the highest level of customer service. The Coordinator oversees the scheduling of service technicians to ensure a timely and efficient response to requests. This role involves managing communication between technicians and clients, which includes keeping customers apprised of the company service schedule and lead times and updating the customer database with the most current information. The Service Coordinator also performs administrative tasks in support of operations, staff, and clients, by reviewing and processing work orders and purchase orders; preparing service invoices and timecards for processing; maintaining service records; providing service-related reports; reviewing, detailing, and receiving vendor invoices as assigned; assisting in acquiring invoices/receipts as needed:

• Ability to add on open quotes to customers
• Use software systems as necessary
• Answering company phone
• Maintaining a positive and professional office environment
• Support Service Operations Manager with creation and implementation of KPI’s (key performance indicators)
• Engage the Service Operations Manager regarding any critical matters
• Provide clear and concise communication to customers
• Support Service Operations Manager with customer complaints or concerns
• Other duties as assigned