Service Delivery Manager - German speaking

Service Delivery Manager (SDM) – German Speaking

PROJECT INFORMATION:
Client: Nearshoring service provider from Germany
Work model: Remote / Hybrid
Location: Poland
Project language: German
Assignment type: B2B

Responsibilities:

• Act as the Bridgehead for service delivery, ensuring quality, timely reporting, and continuous improvement.

• Oversee and manage service delivery processes, ensuring efficiency and high performance.

• Collaborate with internal teams to enhance service quality and support.

• Monitor and improve service operations, focusing on delivery optimization.

• Ensure compliance with industry standards and best practices.

• Coordinate between development and operational teams to maintain seamless workflows.

Requirements:

• Proven experience in service delivery management with a focus on quality and efficiency.

• Strong organizational and problem-solving skills.

• Ability to work independently and drive continuous improvement.

• Proficiency in the German language.

• Familiarity with Java projects and Eclipse is a plus but not mandatory.

Nice to Haves:

• Experience with IT service management frameworks.

• Knowledge of Agile methodologies and modern project management tools.

We Offer:

• Long-term cooperation.

• Transparently built relations based on trust and fair play.

• Co-financed benefits: Medicover card, Multisport card.