Service Desk Analyst

Salary: AUD 52 per annum

This role provides support service delivery, including application and technical support; including expertise and compliance, across a diverse range of services for corporate and school customers across the department and education sector.

About the Role:

• Provide frontline support through multiple communication channels.
• Deliver timely, consistent, and compliant support services.
• Maintain a strong customer-focused approach across all interactions.
• Work collaboratively within the team to achieve service delivery outcomes.
• Liaise with other support teams to ensure seamless issue resolution.
• Investigate and resolve complex technical and application incidents.
• Identify, document, and report improvement opportunities
  
  

Key Skills:

• Strong customer service and communication skills
• Incident and request management experience
• Troubleshooting of applications and technical issues
• Stakeholder engagement and relationship management
• Teamwork and collaboration

This position is full time, on-site from the office in Ballarat.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.