Service Desk Analyst

Responsibilities

• Provide Level 1 IT support via phone, email, or chat.
• Log and resolve incidents and service requests.
• Troubleshoot Windows, MS Office, Outlook, printers, and basic network issues.
• Reset passwords and manage user accounts in Active Directory.
• Support Office 365 and remote users.
• Escalate unresolved issues to the appropriate support team.
• Update tickets and ensure SLA compliance.
• Provide support for healthcare applications (preferred).

Requirements

• 1+ year of Service Desk/IT Support experience.
• Mandatory experience in the Healthcare/Hospital domain.
• Knowledge of Windows, Office 365, Active Directory, and basic networking.
• Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).
• Good communication and troubleshooting skills.
• ITIL certification is an added advantage.