Service Manager

Job Responsibilities:

1. Responsible for technical support and overall service delivery and management of representative office customers;
2. Responsible for the formulation of the representative office’s overall annual service order goals, revenue goals, overall service strategy, project expansion strategy and related work plans;
3. Responsible for cooperating with the marketing department to formulate and implement the overall service delivery model and service marketing strategy;
4. Responsible for collecting customer needs of key customers and valuable customers of the representative office, refining service solutions and implementing them;
5. Responsible for the discovery and expansion, cooperation promotion, certification, training/empowerment of overseas service partners, and establishing a supporting overseas service partner system according to business development needs;
6. Responsible for overseas channel service delivery quality, cost and customer satisfaction;
7. Responsible for achieving all elements of the department’s commitment KPI;
8. Responsible for the personnel management of the representative office service system, including but not limited to recruitment, training, assessment, promotion, rewards, punishments and dismissal, etc.

Job Requirements

1. Have 5 or more years of experience in service delivery, service sales, service channel management, and channel development;
2. Have good communication, planning, negotiation and presentation skills, have a good spirit of cooperation, be passionate and creative, and have the courage to withstand work pressure and face challenges;
3. Have good English listening, speaking, reading and writing skills; be able to work in Singapore for a medium to long term; those with language skills will be given priority.