Service Manager

Automotive Service Manager

Do you feel that your career as a Service Manager in the Automotive Industry is stalled and your growth has hit the ceiling with your current employer? GET MORE OPPORTUNITIES NOW.

Are you a proven high performer in automotive fixed operations? GET MORE OPTIONS NOW!

Are you confident that you are the BEST-OF-THE-BEST in the world of Automotive Management and want to be in charge of your Financial Destiny? GET MORE SATISFACTION NOW!

About Us

All of us at Palmen Motors live and work in the community. We are your friends, neighbors and customers. Every one of us promises to treat you like family, whether you are servicing your vehicle or purchasing a new one. Any business is only as good as its people. Palmen Motors is proud to be family owned and operated by the Palmen family for over 90 years. The majority of our staff have been with us a long time as well. It is not unusual to deal with someone who has been here for 5, 10, 20, or even 30 years! Here at Palmen Motors, we are grateful to have assembled one of the best teams in the business! Wondering if you have what it takes to join our team? We are looking for sharp-minded, energetic, and motivated team players that can fit right in with our current staff.

Looking for a visual? Click here for a message from our Dealer Principal

DEALERSHIP COMMITMENT:

• Automotive Industry-leading compensation, competitive wages, optional bonus plans
• Training
• Health, Dental, Vision, Life, Short and Long Term Disability, and other insurance options
• 401k with company match
• Paid time off
• Discounts on vehicle purchases and parts

Requirements

OUR EXPECTATIONS - Our World Class Service Managers will need:

• Must have at least 3 years of proven success as a Service Manager
• Must have previous dealership or service repair shop experience
• Intermediate computer proficiency is required; CDK/ADP experience a plus
• Top level management skills with an impeccable work ethic and positive attitude
• Motivated to be the best of the best; willing to put in the hours to achieve results through our processes
• Must understand the value of high CSI scores
• Strong communication and collaboration skills, always professional, a team player, passionate, driven
• Valid driver’s license with an acceptable driving record
• Must be willing to submit to a drug screen and background check
• All applicants must be authorized to work in the U.S.

ESSENTIAL DUTIES including but not limited to:

• Ensure that customers receive prompt, courteous, and effective service
• Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner
• Ensure the correct handling of all aspects of the service transaction by thoroughly training and monitoring employees
• Serving as a liaison between service advisors, technicians and customers
• Manage and Hire Service Department employees - technicians and service advisors
• Prioritize required services
• Ensure customer has a positive dealership experience
• Meet and exceed customer satisfaction benchmark