Service Manager

Reports To: Branch Manager

Summary

The Service Manager is responsible for the day-to-day operations of the Service Department in compliance with established policies and procedures. Plans, develops and implements strategies for operational, sales and development to meet organizational business plans. Evaluate both departmental and individual results, and employee performance against objectives while maintaining the highest quality standards of professionalism in serving the customer.

Key Responsibilities

• Establish and maintain practices designed to lead, manage, train, develop, motivate and recognize employees.
• Ability to conduct annual employee performance review and develop specific and measurable objectives/goals for all departmental personnel.
• Contribute to the evaluation and development of strategies and performance with all teams.
• Forecast, manage and control sales, gross profit, and expenses. Establish short and long term operating and financial objectives consistent with ownership expectations.
• Plan, develop and implement activities for employees.
• Assess present and future needs, trends, problems and profit opportunities of the Service Department.
• Responsible for all applicable credit functions within the Service Department.
• Coordinate with other departmental managers to understand all aspects and needs of the operational development, and to ensure they are informed of objectives, purposes and achievements.
• Assess and analyze the competition, market conditions, trends, and profit opportunities within the Dealership's assigned area of responsibility.
• Ensure quality control procedures are followed. Monitor quality of work and take corrective action where standards are not met.
• Ensure activities meet organizational requirements of ethical behavior, health, safety, legal and environmental policies and regulations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To perform this job successfully, an individual should know basic Computer skills and Repair Order Processing Software.
• Position requires the ability to operate motor vehicles and have a safe driving record.
• Current Commercial Driver's License is preferred but not required.
• Working hours: The individual may be required to work varied shifts, including evenings, weekends, or extended hours based on the needs of the business.