Service Project Manager

The Service Project Manager at Hyper Solutions plays a critical role in owning post-delivery execution and ensuring customer success for equipment and service engagements. This position serves as the primary execution leader once equipment is delivered to site, coordinating across Service, Quality, Engineering, and customer teams to ensure smooth installation, commissioning, and operational readiness.

This role is responsible for managing field execution, coordinating service resources, resolving issues, and maintaining clear communication with customers throughout the post-delivery lifecycle. The Service Project Manager enables Sales Project Managers to remain focused on order delivery and revenue execution by taking full ownership of site execution and customer-facing coordination.

This position is well-suited for a structured, customer-focused project leader who thrives in fast-paced environments and is comfortable managing complex field operations and cross-functional collaboration.

Core Responsibilities

• Assume project ownership at final site delivery and lead post-delivery execution activities
• Coordinate installation, pre-energization, startup, and commissioning phases
• Plan, schedule, and manage field service resources and site activities
• Align service execution with construction schedules and site readiness
• Serve as the primary point of contact for customers during post-delivery execution
• Own issue resolution from identification through closure, coordinating with Engineering and Quality teams
• Manage case tracking systems (e.g., CX Alloy or equivalent) to maintain visibility into issues and progress
• Provide proactive project updates, execution reporting, and escalation communication
• Identify risks to schedule or execution and drive cross-functional alignment to resolve them
• Manage escalations and ensure accountability across internal teams

Additional Responsibilities

• Maintain accurate documentation of issues, actions, and resolution timelines
• Ensure continuity and accuracy of customer-facing communication and reporting
• Support continuous improvement of execution processes and coordination practices
• Partner with Sales PMs during handoff to ensure smooth transition and alignment
• Contribute to improving field service coordination and operational efficiency