Site Manager

Job Title: Site Manager

FLSA Classification: Hourly/Non-Exempt

Position Status: Full Time

Department: Asset Management

Work Location: In person, As assigned

Supervisory Responsibilities: No

Reports To: Director of Property Management

Pay Range: $21 - $23 per hour, based on experience

Benefits:

• 9 paid holidays
• Medical, Vision, Dental
• Vacation & Sick Time
• Health Savings Account*
• Life Insurance (paid for by Lacasa)
• 403(b) retirement** (plus match opportunities)
• EAP- Employee Assistance Program
• Mileage Reimbursement

JOB PURPOSE

The Site Manager is a key member of Lacasa’s property management team, responsible for the efficient, ethical, and financially sound operation of assigned residential communities. This role blends strong administrative, financial, and compliance responsibilities with a tenant-focused approach to maintain high occupancy, excellent customer service, and property performance. The Site Manager is accountable for lease-up, recertification, compliance with IHCDA, HUD and LIHTC program requirements, as well as Fair Housing laws and agency standards. The Site Manager works collaboratively with maintenance staff, finance team members, and other property management colleagues to ensure quality operations and a positive living environment.

Guided by Lacasa’s core values—Respect Human Dignity, Work Together, Pursue Excellence, and Build to Last—the Site Manager balances tenant relationships and efficient operations, helping to ensure our housing remains both a valuable community asset and a place our residents are proud to call home.

ESSENTIAL JOB DUTIES

Site Management & Compliance

• Oversee daily operations for assigned properties to ensure safe, compliant, and well-maintained housing environment.
• Manage the full leasing cycle: applicant screening, lease signings, move-ins/move-outs, renewals, and annual recertifications.
• Enforce lease terms and uphold Lacasa’s zero-delinquency policy; maintain rent delinquencies below 1% of leased rent potential.
• Collect rent, record payments, and follow Lacasa’s cash handling procedures, including deposits as required.
• Maintain accurate, organized, and audit-ready resident files in compliance with appropriate LIHTC, IHCDA, HUD, and internal standards.
• Monitor and report on unit eligibility and occupancy for LIHTC and HUD-funded units, ensuring 100% compliance and timely documentation.
• Ensure compliance with Fair Housing laws, income eligibility requirements, and reasonable accommodation protocols.
• Conduct and document regular property and unit inspections to maintain habitability, curb appeal, and safety. Coordinate routine and emergency repairs, unit turns, and capital improvements with the Maintenance team.
• Prepare necessary documentation and represent Lacasa in eviction proceedings at small claims court when required.

Resident Services & Communication

• Forster a respectful and inclusive community atmosphere that supports tenant retention and satisfaction.
• Communicate clearly and professionally with residents regarding policies, procedures and maintenance schedules, and lease obligations.
• Provide excellent customer service to all current and prospective residents, responding promptly and respectfully to concerns and complaints

Cross-Functional Collaboration

• Collaborate with internal departments—including Maintenance and Finance —to ensure property operations align with organizational goals.
• Refer residents to the Tenant Resource Navigator for access to community services and other community support available.
• Refer eligible tenants to the Financial Empowerment Center for housing counseling, financial coaching, or participation in Master It classes, as appropriate.
• Attend and participate in internal meetings with staff to communicate and coordinate efforts to bring assigned units in alignment to Lacasa’s strategies.
• Maintain consistent, professional communication with colleagues and community stakeholders while demonstrating and upholding Lacasa’s core values.

Other Expectations

• Participate in professional development and training opportunities as requested by supervisor.
• Attend Lacasa’s annual meeting and monthly all-staff meetings.
• Represent property management in community and partner meetings as requested by supervisor.