SMB Sales Manager
Why Birdeye?
Birdeye is the leading agentic marketing platform for multi-location brands.
Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.
Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.
What You'll Do
- Lead & Scale: Build, mentor, and direct a high-performing team of B2B SaaS Account Executives focused on the North American Small Business (SMB) market, specializing in cutting-edge AI solutions.
- Pipeline & Funnel Governance: Drive team performance across the middle and bottom of the funnel (MOFU/BOFU), ensuring high conversion rates from BDR-set meetings to closed deals.
- Deal Coaching & Execution: Join critical calls, lead deal reviews, and coach AEs on mastering value-based demos, strategic discovery, negotiation, and closing techniques for Voice AI, Front Desk AI, and Agentic AI offerings.
- Cross-Functional Collaboration: Partner closely with BDR Managers, Marketing, and Customer Success to optimize inbound/outbound lead handoffs from BDRs, streamline workflows, and maximize customer acquisition.
- Executive Alignment: Facilitate communication for complex or critical deals between senior leadership, external stakeholders, and your sales team to expedite closing.
- Strategy & Innovation: Stay current with Agentic AI solutions, industry trends, and competitor dynamics to continuously refine team playbooks and go-to-market execution.
Responsibilities
- Drive Revenue Outcomes: Accountable for consistently meeting and exceeding quarterly and annual team quota targets.
- Team Development: Conduct weekly 1:1s, pipeline audits, and call coaching sessions to elevate team performance and build future sales leaders.
- Sales Methodology Excellence: Instill a value-based selling approach across the team, ensuring AEs articulate the profound ROI of AI-driven automation products effectively.
- Process & Friction Optimization: Identify revenue bottlenecks across the sales cycle and implement proactive strategies and internal processes to reduce friction.
- Forecast Accuracy: Maintain accurate revenue forecasts and pipeline visibility within the CRM for executive reporting.
- Stakeholder Management: Serve as an escalation point for high-value customer discussions to ensure long-term trust and alignment.