SME Base Management Manager
Join us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
- Set objectives and targets for the sales channel to achieve the set goals and maximize profitability
- Appraise and assess segment team leader’s performance
- Responsible for managing and growing revenues from SME and SOHO base through developing sales activities that target our existing account base aiming to increase penetration, market share, and revenues
- Engage and communicate with vendors’ C-level cascading plans and strategies that keep and maintain the organization objectives
- Assure smooth and satisfactory customer journey with the organization
- Work closely with stakeholders to ensure proper delivery of the customer needs
Who you are
- 7+ years of experience
- Previous team leadership experience
- Communication and negotiation skills
- Customer engagement (sales/care) experience
- Excellent stakeholder management
- Excellent communication, presentation, and reporting skills
- Excellent analytical skills
Who we are
We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.
Together we can.