Software Engineer (ServiceNow)

About the role

You will join a dedicated agile squad working across the full delivery lifecycle — from design and configuration through to go-live and ongoing support. As a ServiceNow Developer you design, build, configure and maintain backend solutions on the ServiceNow platform, with specific focus on Field Service Management (FSM). You will own assigned modules and features end to end.

Key responsibilities

• Design, develop, configure and customise ServiceNow FSM modules, workflows, business rules, Script Includes and integrations

• Support system testing, defect resolution, deployment and post-implementation support

• Produce and maintain technical documentation, including design specifications and configuration details

• Work closely with the Business Analyst, QA Engineer, DevSecOps Engineer and Product Manager across the delivery lifecycle

About you

• Minimum 1 year implementing or supporting ServiceNow FSM solutions

• ServiceNow application developer skills

• Scripting in ServiceNow fundamentals — both server-side and client-side

• Able to work independently on standard development tasks, contribute to design discussions and own assigned modules or features

• ServiceNow Certified Application Developer (CAD) — good to have