Software Support Technician I

Location: Remote/Virtual/Work from Home, USA

Why Management Computer Services

Management Computer Services (MCS) is a SaaS (Software as a Service) company that combines the best of both worlds. By serving our industry for 50+ years, we have established ourselves as a pioneer in affordable housing software, giving our employees confidence in both the security and longevity of MCS. At the same time, MCS is a family owned-and-operated business, which puts you in the heart of a dedicated and supportive team. Our goal is to ensure that as we evolve and grow as a business, so do our employees!? We do this by equipping our teams with advanced tools, training, and career opportunities. This, in turn, produces cutting-edge solutions, strategies, and support for our clients, allowing MCS to keep our spot as an industry leader in affordable housing software. We work in a collaborative, energetic, results-oriented environment that recognizes and rewards exceptional performance. Our goal is to ensure that as we evolve and grow as a business, so do you as an employee.

About the Role

As a Software Support Technician I, you are the face of MCS. Your voice is the first contact our clients will interact with when they request help with our PHA-Web software. It will be your primary responsibility to provide premium support to our clients by helping them navigate through the software, answering questions, and troubleshooting bugs. You will get full training on the software and use that expertise, along with your problem-solving skills, to ensure our customers are using our software to its full potential, while receiving top-tier support experience.