Solution Architect (ServiceNow) with Scrum Master Experience (Consultant)

Role: Solution Architect (ServiceNow) with Scrum Master Experience (Consultant)

JD:
Technical Requirements

· Extensive experience with ServiceNow platform architecture, configuration, and customisation

· Proven track record in enterprise solution architecture and system integration

· Deep understanding of workflow migration strategies and legacy system modernisation

· Experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI capabilities

· Knowledge of enterprise software ecosystems including ERP, HCM, and procurement platforms

· Solid grounding in Agile and Scrum frameworks, with demonstrated ability to lead delivery teams through complex, multi-workstream programmes

Professional Experience

· Minimum 8–10 years of solution architecture experience with at least 3 years focused on ServiceNow, with preference on ServiceNow Customer Service Management (CSM)

· Minimum 3 years of experience as a Scrum Master or Agile Delivery Lead, preferably within enterprise technology or digital transformation programmes

· Demonstrated experience facilitating agile ceremonies, managing backlogs, and coaching cross-functional teams on agile ways of working

· Demonstrated experience in vendor management and solution validation

· Track record of successful large-scale digital transformation projects

· Experience with enterprise architecture frameworks and methodologies

· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem solving, including using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry

Skills and Competencies

· Strong analytical and problem-solving capabilities with attention to detail

· Excellent communication and facilitation skills, with the ability to present complex technical concepts to diverse audiences and lead collaborative team sessions

· Proven ability to manage competing priorities across multiple workstreams whilst maintaining team focus and morale

· Understanding of IT service management, business process automation, and enterprise integration patterns

· Ability to balance the dual role of technical architect and agile delivery leader, adapting communication style and focus depending on context and audience

Preferred Qualifications

· ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications

· Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification

· Experience with cloud platforms and modern integration technologies

· Knowledge of AI/ML technologies and their enterprise applications

· TOGAF or similar enterprise architecture certification

· Experience in government or highly regulated environments

· Familiarity with scaled agile frameworks such as SAFe or LeSS in the context of large enterprise programmes