Solution Support Specialist

Key Accountabilities –

Commercial Partnering & Sales Support

•Serve as the go-to product expert supporting the sales team during customer engagements

•Translate solution capabilities into customer value stories and commercial positioning

•Participate in discovery sessions, sales meetings, and product demos

•Engage with Product Management, Sales and pricing for complex or non-standard offers

Customer Engagement & Enablement

•Understand and qualify customer pain points and objectives to tailor DRS solutions

•Support sales to define DRS solution strategy to elaborate the commercial proposition

•Support proposal development, including solution design, and configuration and Unique Selling Proposition definition

•Engage with customers for PoCs phases and success criterias definition and measurement

•Address product-related questions, objections, and requirements during the sales process

Market Insights & Feedback Loop

•Capture customer feedback and market insights to inform product development

•Identify patterns in customer needs to guide solution enhancement and innovation

•Qualify areas for business growth (new markets, new customers, new channels) and DRS solution needs

Collaboration with Product Teams

•Partner with Product Team Leaders to align on strategy, capabilities, and roadmap

•Ensure consistent solution messaging and pricing aligned with global standards

Sales Enablement & GTM Execution

•Support go-to-market execution through content creation and training

•Build and maintain solution collateral, playbooks, and reference materials for the field