Solutions Engineer

Our Platform Services Department lies at the heart of what we do. The Solutions Engineering & Advisory team is the critical bridge between our most complex prospective clients and our innovative product suite. From navigating high-stakes technical demonstrations to funneling real-world feedback into our product roadmap, this team ensures that Bectran’s technology solves the right problems for the right people. You will be working at the intersection of Sales Support, Product Strategy, and Technical Consulting.

What You Will Do:

• Support the sales process by acting as the primary technical point of contact, leveraging deep product knowledge to overcome technical hurdles and win deals.
• Analyze the requirements of high-volume and high-complexity prospects to design custom workflows and technical architectures within the Bectran platform.
• Lead sophisticated product demonstrations for prospects, clearly articulating how Bectran’s features solve their specific business pain points.
• Act as a conduit between the market and the lab; funnel prospect insights and "field" requirements into the Product team to influence future feedback and development.
• Conduct prospect visits and lead professional services engagements to ensure a seamless transition from "initial interest" to "successful customer."
• Serve as an internal "Product Explainer," ensuring that both marketing and sales teams have the technical grounding needed to position our solutions effectively.