Specialist, IT Support

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Summary**

The IT Support Specialist provides technical assistance and support to VXI GLOBAL HOLDINGS BV (PHILIPPINES) employees for hardware, software, and network-related issues, ensuring minimal downtime and optimal system performance.

Job Responsibilities**

* Provide first and second-level technical support for internal users via phone, email, and in-person, troubleshooting a wide range of IT problems.
* Install, configure, and maintain computer hardware, operating systems, and applications (e.g., desktops, laptops, printers, peripherals, Microsoft Office suite).
* Diagnose and resolve network connectivity issues, including LAN, WLAN, and VPN.
* Manage user accounts and permissions in Active Directory and other relevant systems.
* Perform regular system maintenance, updates, and backups to ensure data integrity and security.
* Document IT support requests, resolutions, and procedures in a ticketing system.
* Escalate complex issues to senior IT staff or relevant vendors when necessary.
* Assist in the deployment of new hardware and software.
* Conduct basic IT training for end-users as needed.
* Adhere to IT policies, procedures, and security best practices.

Job Qualifications**

* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Minimum of 2-3 years of experience in an IT support role, preferably in a BPO or call center environment.
* Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office applications.
* Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic troubleshooting.
* Experience with Active Directory user and group management.
* Proven ability to troubleshoot hardware issues (desktops, laptops, printers).
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Customer-service oriented with a patient and professional demeanor.
* Ability to work independently and as part of a team in a fast-paced environment.
* Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!