Sr Store System Support - .net. ios, SQL, GCP, Jira, Agile
These associates will support associate facing store systems (non-POS) that include:
Time & Attendance
Workforce Management (Kronos)
Training / Videos
Discounts, Coupons
Inventory - Transfer & Receiving
The goal of these associates will be to allow developers and engineers to focus on new functionality and development, not store support tickets. They will interface with Level 1 support and will have to analyze trends, update knowledge base documentation, assist in triage and root cause store issues, and escalate to Level 3 with the supporting information needed for the L3 person to resolve.
They will report to an AEO employee who has been with the company for over 10 years.
Work hours 8-5 EST, M-F
SKILLS:
iOS knowledge
SQL / Oracle
.Net, GCP Familiarity
Jira, agile processes