Sr Technical Analyst - Support
Scope:
This role will be a member of the Production Support team for One Network’s Supply Chain Application module suite. ONE Network Supply Chain Application modules are built on the ONE Network Platform, a runtime and SDK for building enterprise business applications. The Supply Chain modules include components at various layers: server-side, integration, supply chain planning engines, work-flow management, user-interface and design-time studio tools.
Our Technical Environment:
Operating System: Windows, Linux
Language: Java
J2EE technologies: JDK1.4, J2EE, AJAX
Java EE Servers: JBoss, Tomcat
Internet technologies: Style sheets, XML, SAX & DOM API’s
SQL Skills, Shell Scripting, PL SQL
Additional tools: Kibana, OpsGenie, Nagios, JIRA, MobaXterm, mRemote
Configuration management tools: SVN and P4
What we are looking for:
This position will be responsible for L2 – Production Support, troubleshooting and analyzing bugs and working directly with NOC and Industry Business Units
Education: BS/MS in Engineering, Computer Science, Supply Chain preferred.
Must have strong written and verbal communication skills.
Must be able to communicate technical issues clearly to individuals with various levels of
Strong technical knowledge of product and should be able to analyze and debug in challenging environments.
Must have strong interpersonal skills when working with non-technical individuals, including customers.
Immediate joiner for Pune location
5 - 9 years max
What you will do:
Work either independently or with a group of highly skilled, high intellect engineers to resolve customer and product issues.
Communicate with Network Operations to identify and solve software issues.
Communicate current status of issues to the manager as necessary, based on severity and impact of the issue on the business.
Interact with client services, professional services and other groups for troubleshooting efforts.
Be proactive and inquisitive with a clear focus on problem solving.
Must have flexibility with work hours and be able to provide on-demand support as required.
Must be ready to be On Call 24X7 on a rotational basis.
Must be willing to work in shifts on a rotational basis.
Document findings, including production defects, follow standard support policies and work with the stakeholders to create knowledgebase articles.
Develop code, scripts, extracts and other artifacts.
Knowledge and experience to solve other complex technical issues.
Urge to debug and analyze the production defects to identify root cause, provide logs and additional details needed for development for fixing issues
Adhere to support policies and procedures including SLA
Come up with workaround solutions, DB scripts in order to ensure production system is running while development is working on fixing a particular issue
Other Duties and Responsibilities: As determined by manager.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.