Strategy and Program Manager Scaled Account Management

You lead the design, implementation, and adoption of systems, processes, and programs that help pooled account management teams serve merchants at scale. You apply design thinking, AI, automation, and data-driven decision-making to create efficient workflows and guide global program adoption.

Responsibilities

• Design automated, low-touch, and self-service solutions for pooled account management
• Apply design thinking to systems and process design
• Leverage AI and automation to create scalable workflows
• Develop global pool operating model programs
• Scale and drive adoption of piloted tools and processes
• Represent pooled account manager needs in internal processes and programs
• Collaborate with senior commercial leaders

Requirements

• 5-7 years of experience in client-facing and business operations roles
• Experience with scaled or pooled customer segments
• Program or project management experience
• Experience leading complex cross-functional initiatives
• Understanding of design thinking principles
• Experience designing and implementing AI, automation, and CRM tools
• Analytical and data-driven decision-making skills
• Senior stakeholder management skills