Sub Customer Onboarding Team Lead

You will lead a global team performing KYC and CDD checks during customer onboarding. You will ensure regulatory compliance and service levels, evaluate performance, manage capacity and coverage, coach team members, improve quality assurance, handle escalations, and align product launches with scalable operational requirements.

Responsibilities

• Lead the KYC process during onboarding of new platforms
• Evaluate performance through metrics and present results to senior leadership
• Coach, mentor, and manage team members
• Manage capacity planning and global coverage
• Work with Compliance to improve quality assurance scores
• Manage merchant escalations
• Anticipate product launches and implement scalable operational requirements

Requirements

• Deep expertise in CDD, KYC, fraud, risk, or compliance
• At least 2 years of experience managing teams in high-volume Operations, Support, or Compliance environments
• Experience with capacity planning, global coverage, and shift structures
• End-to-end ownership of the customer onboarding lifecycle
• Experience improving quality assurance and operational efficiency
• Exceptional stakeholder management skills
• Excellent English communication skills