Support Service Owner
About the company
At Oracle, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
Role overview
As a global leader, we’re looking for a Support Services Owner to drive success as part of our Support organization. Join us and create the future.
As a Support Services Owner, you will work in a team environment to be accountable for Oracle Health customer relationships. As you work with Oracle Health customers, you will perform the below responsibilities. Your ultimate goal is healthy team and customer relationships to deliver value outcomes for both Oracle and our customers.
Responsibilities
- Manage complex external customer relationships with a high degree of variability
- Influence customer support strategy focusing on value achievement and targeted outcomes
- Develop complex continuous improvement strategies
- Act as the single point of contact for cross-organizational support escalations
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients
- Contribute to internal team value and improvements
Required experience
- Bachelor's or Master’s degree in IT, healthcare, related field or equivalent relevant work experience
- At least 6+ years software/system implementation or system/support work experience
- Healthcare information technology (HIT), consulting, support, project/program management, customer relationship management and/or other customer-facing experience
- Fluent in English
Preferred qualifications
- Cerner Millennium experience
- Customer relationship/service management experience
- Experience working in application managed services/support or product or other customer-related businesses
Expectations
- Willing to work 100% from customer location (Doha, Qatar)
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
- Perform other responsibilities as assigned
Career level
IC2
Why Oracle?
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
Equal opportunity employer
We’re committed to including people with disabilities at all stages of the employment process. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.