Support Supervisor

The Support Supervisor oversees User Support teams, manages escalations, and ensures service quality. This role also serves as a key communication bridge with US teams.

Key Responsibilities

• Train and supervise User Support staff.
  

• Handle first-level escalations.
  

• Monitor support quality and performance.
  

• Compile monthly reports on common and time-consuming issues.
  

• Communicate insights to US Support and Product teams.
  

• Support team growth and scaling.
  

Requirements

Requirements

• Business-level English (spoken and written).
  

• Proven experience leading support teams.
  

• Strong analytical and reporting skills.
  

• Ability to manage up to 50 support agents (initially 10 Office Support Users).
  

• Excellent leadership and communication skills.
  

Benefits

Location