Sustaining Engineering Manager

The Manager, Sustaining Engineering is responsible for the ongoing technical ownership, support, and continuous improvement of Hyper Solutions' released product portfolio. This role leads a multidisciplinary team focused on product reliability, manufacturing support, engineering change management, quality improvements, and field issue resolution throughout the product lifecycle.

Working closely with Product Management, Manufacturing, Quality, Supply Chain, and Customer Support teams, this leader will drive continuous improvement initiatives while ensuring our products continue to meet customer expectations, regulatory requirements, and business objectives.

This position serves as the primary engineering leader for post-release product support and lifecycle management activities.

Essential Duties & Responsibilities

Sustaining Engineering & Product Lifecycle Management

• Own the sustaining engineering function for released products throughout their lifecycle
• Lead and develop a growing team of sustaining engineers supporting Hyper's expanding product portfolio
• Manage engineering change requests (ECRs), engineering change orders (ECOs), deviations, and product modifications
• Drive continuous improvement initiatives focused on product reliability, manufacturability, serviceability, quality, and cost optimization
• Establish and maintain sustaining engineering processes, metrics, and best practices
• Collaborate with New Product Introduction (NPI) teams to ensure smooth product transitions into production

Manufacturing & Operational Support

• Partner with Manufacturing, Quality, and Supply Chain teams to resolve production issues and prevent recurrence
• Support root cause investigations related to manufacturing nonconformances, field failures, and customer concerns
• Identify and implement corrective and preventive actions that improve product performance and manufacturing efficiency
• Maintain product documentation including bills of material (BOMs), drawings, schematics, assembly instructions, and test procedures
• Support component substitutions, obsolescence management, and supplier-driven design changes

Customer & Field Support

• Lead root cause analysis and corrective action efforts for customer-reported issues and field failures
• Interface with customers, field service personnel, and internal stakeholders to diagnose and resolve technical issues
• Drive resolution of product quality concerns while maintaining customer confidence and satisfaction
• Support warranty and reliability improvement initiatives

Compliance & Continuous Improvement

• Ensure sustained compliance with applicable UL standards, customer specifications, and internal quality requirements
• Support audits, product certifications, and regulatory compliance activities as needed
• Utilize structured problem-solving methodologies such as 8D, A3, 5-Why, and Ishikawa analysis
• Champion a culture of continuous improvement across engineering and manufacturing operations