System Implementation Manager
At Specialty Dental Brands (SDB), we are building a best-in-class support organization for pediatric dentistry, orthodontics, oral surgery, and multi-specialty practices across the country. Our mission is to empower supported practices with the tools, technology, resources, and business support they need to deliver exceptional patient care and create healthy, confident smiles. We are growing quickly and looking for driven, collaborative team members who thrive in a fast-paced, high-impact environment.
Website: Specialty Dental Brands
The System Implementation Manager is responsible for managing the whole project management cycle: Initiation, Planning, Execution, and Closure for the assigned projects. This role will work closely with all internal departments, including IT, Procurement, Accounting, Operations, Revenue Cycle Management, practice leadership, and external vendors, to ensure each project is planned, communicated, tested, and stabilized successfully.
Travel: Approximately 15% travel required
What You'll Do
- Lead end-to-end projects, including discovery, planning, data migration coordination, configuration, testing, training readiness, go-live support, and post-conversion stabilization.
- Develop and maintain detailed project plans, budgets, timelines, milestones, risk logs, issue trackers, communication plans, and status updates for each assigned conversion.
- Coordinate cross-functional project work across all departments, including IT, Operations, Revenue Cycle Management, practice leadership, and vendor teams, to ensure alignment and timely execution.
- Serve as the primary point of contact for project updates, questions, escalations, and follow-up items.
- Facilitate project meetings, document decisions, assign action items, and follow up with owners to keep project work moving forward.
- Identify project risks, blockers, resource constraints, and timeline concerns early; escalate appropriately and help drive resolution.
- Ensure milestones are completed with appropriate attention to data integrity, security, compliance, audit needs, and operational continuity.
- Track post-go-live issues, coordinate stabilization support, and ensure lessons learned are captured for continuous improvement.