Systems Implementation & Support Analyst
Salary: $80,000 – $100,000 per year
Work from home | Growing Auckland-based business | Hands-on technology, implementation and customer support role
About Stellar
Stellar is a growing Auckland-based business providing technology-led parking management services to clients across New Zealand. As our client base, systems, and service offering continue to expand, we are looking for a practical and capable Systems Implementation & Support Analyst to join our small, focused team.
About the role
You will be the person who helps turn customer and business requirements into practical technology solutions. Working closely with customers, suppliers, and internal stakeholders, you will support new site and system implementations, troubleshoot application issues, coordinate testing, document processes, and contribute to ongoing improvements across our systems and platforms.
This role would suit someone who enjoys solving problems, learning new systems, working independently, and being close to both technology and customer outcomes. It is not a traditional helpdesk role — it is a hands-on business systems role with implementation, support, testing, process improvement, and customer interaction built in.
Key responsibilities
Supporting the implementation of new parking management systems, software platforms, integrations, and customer site technology solutions.
Working with customers, suppliers, and internal teams to gather requirements, configure systems, coordinate testing, and support go-live activity.
Providing responsive application support and helping investigate, resolve, and document technical issues.
Planning and carrying out practical testing for new applications, system changes, integrations, and releases.
Contributing to system design, development, workflows, reporting, automation, and process improvements.
Helping ensure systems are reliable, secure, well documented, and able to scale as the business grows.
Communicating clearly with customers and internal stakeholders, including explaining technical issues in plain language.
About you
Experience in systems implementation, application support, software testing, technical support, business systems, or a similar technology-focused role.
Strong troubleshooting and problem-solving skills.
Confidence working with software applications, integrations, APIs, data flows, user permissions, and system configuration.
Good written and verbal communication skills, including the ability to explain technical information clearly.
A methodical approach to testing, documentation, and issue resolution.
An excellent understanding of cyber security principles, secure access management, and data protection practices.
The discipline and self-motivation to work effectively from home while staying connected, responsive, and accountable.
Coding & SQL skills will be highly valued.
If you are a practical technology professional who enjoys solving problems, supporting customers, and helping a growing business improve and scale, we would like to hear from you. Please apply with your CV and a brief cover letter outlining your relevant experience and why this role interests you.