T&DS - Salesforce Functional Analyst
Role purpose, accountabilities, experience, knowledge, and skills
This is a permanent role reporting to the T&DS Data Office owner.
The T&DS Salesforce Functional Analyst connects with Business team to understand business requirements and translate them into technical and functional solution through Salesforce technology application.
The role requires a deep understanding of Salesforce platforms, strong analytical and project delivery process and the ability to collaborate with both technical and business teams.
Key responsibilities
- Act a Salesforce technical expert within the Business team.
- Ensures software applications meet technical and functional requirements
- Ensures compliance with application standards, good business practices and group processes
- Ensures level 3 support, corrective maintenance and evolution of the application (requirement analysis, definition of technical and functional specifications, system configuration, etc.)
- Executes and manages tests campaign (Integration + No regression test)
- Support Business team in UAT final test
- Write application documentation (design document, user guide, specification, tests document, etc.)
- Influences foster decision-making with the domain of expertise
- Leads application project deployment Release note, MEP, Post MEP controls
- Collects and documents functional requirements from Business Team
- Transforms the requirements into a solution with Third party
- Ensures compliance with T&DS standards
- Proposes improvement ideas
- Manages the integration of vendor tasks and tracks and reviews vendor deliverables
- Ensures handover to operation team (Support team).
- Education: Bachelor’s degree in business, Information Technology, or a related field. A Master’s degree is a plus.
- Experience: 3+ years of experience as a functional analyst, with at least 2 year focusing on Salesforce CRM systems.
- CRM Platforms: Strong experience with Salesforce CRM platforms; APIs norms
- Analytical Skills: Strong data analysis skills, including the ability to interpret business needs and translate them into technical solutions.
- Project Management: Knowledgeable in CRM projects, using methodologies like Agile.
- Technical Skills: Familiarity with CRM integrations, database management, and business intelligence tools (SQL, Power BI).
- Communication: Excellent verbal and written communication skills in French and English, with the ability to present complex information to non-technical audiences.
- Problem-Solving: Strong critical thinking and problem-solving skills to address business challenges and optimize systems.
Candidates should be based in Ile-de-France region
Hybrid work 50%