Team Leader - Support & Projects Delivery
About us
Orbitel Technologies is a local Adelaide IT managed services provider, trusted by businesses for proactive support, smart automation, and genuine partnership, not faceless helpdesk service.
We are growing our service delivery team and investing in the people who lead it. This is a genuine leadership opportunity for someone who understands the MSP environment, enjoys developing people and can keep a busy technical team focused, accountable and delivering consistently high-quality service.
About the job
You will lead the day-to-day performance and development of our support desk team, with the opportunity to take on greater oversight of project delivery over time.
Lead team meetings, regular one-on-ones and coaching conversations
Set clear expectations and support team members to perform at their best
Own ticket quality, SLA performance and escalation triage
Coordinate team rostering, leave coverage and major incident response
Monitor workloads and help remove operational bottlenecks
Drive improvements to processes, documentation and service consistency
Support the recruitment, interviewing and onboarding of new team members as the service delivery team grows
Work closely with management and senior technical staff to improve the client experience
Skills & experience
Experience leading, supervising or mentoring a technical support or service delivery team
Previous experience working within an IT managed services provider
Strong technical foundations and the credibility to guide triage and escalation decisions
The ability to balance people leadership with hands-on operational oversight
A calm, clear and practical communication style, particularly under pressure
Strong organisation, follow-through and accountability
A genuine interest in developing people and building a high-performing team
Why join Orbitel?
This is a genuine leadership role with real authority and scope to make improvements, and the opportunity to shape team processes, standards, and direction. You'll join a strong technical team that values quality and collaboration, within a growing local Adelaide business where your contribution will be visible. You'll have direct access to the leadership team and the ability to influence how we operate, with a long-term opportunity to expand your leadership across service delivery and projects.
Perks & Benefits
Birthday Leave – Take the day off on us
Incentives – Generous rewards for reaching team and company goals
Paid Study Days – We’ll pay for your cert exams too
High-Powered Laptop – The right tools to do your best work
Wellness Allowance – Supporting your wellbeing
Regular Social Events – Great team culture and camaraderie
Competitive Salary – Reviewed annually
Anniversary & Referral Bonuses
Staff Discounts – IT equipment and internet savings
Car Allowance – For those using personal vehicles
How to apply
Click apply now and include a short cover note on what draws you to a leadership role like this. Successful applicants will be contacted directly. We'd love to hear from you.