Team Supervisor

The Team Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisals of work group(s) in accordance with the organization’s policies and applicable legal requirements.

• Monitor, identify, and resolve performance/behavior/attendance issues using prescribed performance management techniques.
• Monitor and take action on TKS, personnel, and payroll issues.
• Conduct performance appraisals annually.
• Responsible for staffing and hiring.
• Maintain current employee records on direct reports.
• Review CMS statistics daily and provide constructive feedback.
• Provide Subject Matter Expertise.
• Ensure training needs of subordinates are met.
• Modify operations as needed to meet service level agreements under the supervision of the Operations Manager.
• Complete all client-related training.
• Resolve escalated customer issues.
• Hold team meetings regularly with direct reports.
• Communicate all process and client changes to direct reports within a specific timeframe
• Promote the use of all center communication tools.

• Preferably Education College Graduate of any Course
• Flexible and is able to work on extended hours if needed
• Has Team Leader experience