Technical Account Manager
You own the customer relationship across the full lifecycle. You discover and qualify customer needs, scope technical engagements with Security Labs, prepare proposals, handle questions and objections, negotiate within pricing and contract rules, onboard customers, coordinate handoffs, manage ongoing accounts, identify risks and future opportunities, and maintain account information in Salesforce.
Responsibilities
- Discover and qualify customer needs, timing, stakeholders, decision processes, and next steps
- Clarify software targets and establish scope, effort estimates, timing, and delivery plans with Security Labs
- Turn technical inputs into clear proposals
- Lead customer questions and objections
- Negotiate within pricing and contract approval rules
- Align start dates, expectations, access, communication channels, commitments, and customer context before delivery
- Maintain customer relationships and identify needs or risks early
- Coordinate appropriate responses across Certora
- Develop future work
- Keep account information and next actions current in Salesforce
Requirements
- Personally owning and closing technical B2B deals
- Strong commercial judgment and negotiation ability
- Clear communication with technical, commercial, and executive stakeholders
- Strong organization and follow-through
- Ability to operate autonomously
- Experience in cybersecurity, formal verification, blockchain, developer tools, or technical professional services is a plus
Benefits
- Flexible work including remote and hybrid options
- Equity