Technical Account Manager
About the Role
This is a customer-facing technical role at an early-stage AI-powered SEO and content marketing platform, sitting at the intersection of product, engineering, and customer success. You'll be the primary point of contact for a portfolio of fast-growing startup clients, helping them unlock measurable growth outcomes through the platform. The role matters because client success is directly tied to product adoption and revenue growth.
What You'll Do
Serve as the primary technical contact for clients, driving platform adoption and measurable growth outcomes.
Translate client needs into clear technical requirements and coordinate with product and engineering teams to deliver solutions.
Onboard and coach customers on best practices to help them optimize their marketing ROI.
Monitor client success metrics and provide strategic recommendations to continuously improve results.
Collaborate cross-functionally with product, engineering, and customer success teams to resolve issues and ensure value realization.
What We're Looking For
Experience working at a fast-growth startup with a demonstrable track record of delivering measurable wins.
Hands-on familiarity with marketing automation tools, data workflows, and integrations (e.g., CRM, analytics, or SEO platforms).
Proven ability to onboard and coach customers toward successful platform adoption and ROI optimization.
Strong cross-functional communication skills — able to bridge technical and non-technical stakeholders effectively.
Impeccable written and verbal communication skills for persuasive, clear client interactions.
High technical aptitude; strong CS fundamentals or equivalent problem-solving capability is a plus.
Comfortable operating independently in a fast-paced, ambiguous environment — no need for close direction.
Background in marketing services or SEO is a plus.
Compensation & Benefits
Salary range: $90,000 – $122,000 USD annually. US work authorization is required; visa sponsorship is not available.
Location
On-site in SoHo, New York City. No remote option is available.