Technical Account Manager
You will own the post-sale customer journey, from onboarding and implementation through long-term operations and growth. You will advise customers on designing, optimizing, and scaling payment systems using APIs. You will lead technical and business reviews, troubleshoot production issues, identify opportunities for automation and expanded usage, and improve repeatable internal workflows using AI tools.
Responsibilities
- Serve as the primary technical advisor for a portfolio of customers
- Lead customer onboarding, implementation, and ongoing engagements
- Partner with Product, Engineering, Sales, and Support to translate customer needs into product feedback
- Deliver business and technical reviews, including QBRs and post-mortems
- Guide customers in designing, optimizing, and scaling payment systems
- Identify opportunities to expand usage, reduce failure modes, and increase automation
- Improve internal processes and build scalable workflows using AI tools
Requirements
- 3+ years in client-facing technical roles such as Technical Account Manager, Solutions Engineer, or Customer Success
- Experience with REST APIs and integration patterns
- Ability to troubleshoot issues in production environments
- Experience managing complex cross-functional projects
- Communication and stakeholder management skills
- Experience using AI agents in a work environment
- Background in fintech, payments, or financial systems
- Familiarity with money movement, ledgering, and reconciliation workflows
- Experience with SQL and BI tools for debugging or data analysis
Benefits
- Company equity