Technical Account Manager

Are you a client-focused Technical Account Manager looking for a flexible role with four days working remotely and just one day per week in Sydney CBD?

Would you like to work directly with senior leadership, manage major technology clients and help grow an expanding IT infrastructure business?

Our sister company, ENbridge IT Services, is a rapidly growing systems integrator within the NbridgeGroup. Working with leading global technology organisations, ENbridge delivers data centre, infrastructure and technical field services across Australia and New Zealand.

We are now looking for a Technical Account Manager to manage key client relationships, identify new opportunities and support the successful delivery of client projects.

THE ROLE
Working closely with the Director and General Manager, you will become a key point of contact for ENbridge’s clients.

This is not a traditional sales role or a pure Project Manager position. You will work across client relationships, technical conversations, commercial opportunities and project delivery.

Your responsibilities will include:

• Building trusted relationships with key client stakeholders
• Understanding client environments, priorities and upcoming requirements
• Identifying opportunities to expand ENbridge’s services within existing accounts
• Helping scope requirements and prepare quotations, proposals and statements of work
• Coordinating with technical and operational teams from initial discussion through to delivery
• Maintaining strong client communication throughout projects
• Attending client sites and data centres when required

You will work across services including Smart Hands, data centre services, rack and stack, structured cabling, infrastructure deployments, decommissioning, technology logistics and IT field services.

ABOUT YOU
You will be excellent with customers, commercially aware and technically credible.
You do not need to be an engineer, but you must understand IT infrastructure well enough to confidently discuss requirements with clients and technical teams.
Ideally, you will have experience within a systems integrator, MSP, data centre services provider, IT infrastructure business, technology vendor or field services organisation.

You will also bring:

• Strong account and stakeholder management skills
• Excellent verbal and written communication
• Commercial awareness and experience with quotations or proposals
• An understanding of project delivery fundamentals
• The ability to manage multiple clients, opportunities and priorities
• A proactive approach and willingness to take ownership

A business development background or experience growing existing technology accounts would be advantageous, but this is not a pure sales position.

ROLE DETAILS

• Permanent full-time position
• Four days working remotely, one day per week in the Sydney CBD office
• Occasional client and data centre visits
• Direct exposure to the leadership team
• Significant opportunity to grow with the business

This is an excellent opportunity to own important client relationships and make a genuine impact within a fast-growing technology services business.
For a confidential discussion, please hit APPLY or contact Georgia Engel at Northbridge Recruitment on 0485 029 335.

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