Technical Account Manager

Job Description:

Provide technical support for customers to support presales and post-sales processes.
Address all product-related queries on time.
Provide developers with customers feedback to help identify potential new features or products.
Report on product performance
Identify solutions to reduce support costs.
Establish best practices.
Analyze customers needs and provide proposal as well as suggest upgrades or additional features to meet their requirements.
Liaise with the sales department to win new business and increase sales.
Liaise with the marketing department to generate product awareness and train customers to use products effectively (adoption).
Staying current with any ongoing and upcoming client projects and initiatives.

Requirements:

Candidate must possess at least Diploma in Engineering (Others), Business. Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position.
Preferably Supervisor/Coordinator specialized in [Specialization] or equivalent.
Experienced on product development, enhancement, costing, support and maturity stages of products.
Understand general IT Solution in End-user Network, Application, Cloud and Security.
Having experience in supporting presales and post-sales processes.
Required Skill(s) : Presentation Skill, analytical skills
Fluent in English both Oral and Written

See also