Technical Coordinator / Solution Engineer

Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a highly skilled and experienced Technical Coordinator / Solution Engineer to join our dynamic team on a full-time basis.
We are looking for a hands-on technical professional who will serve as the primary on-site technical expert, supporting deployment, configuration, automation, monitoring, and troubleshooting activities within a customer environment. This role is ideal for a specialist with strong infrastructure and operational experience who enjoys working independently while collaborating closely with remote engineering and product teams.
Responsibilities
Install, configure, and support local server-side software components.
Support local environment setup and configuration of server and viewer-related components.
Manage and support secure data preparation, upload, and processing workflows.
Develop and maintain basic orchestration and automation scripts.
Monitor technical environments and proactively troubleshoot issues.
Investigate problems related to setup, configuration, data uploads, processing steps, and environment stability.
Maintain setup documentation, troubleshooting records, and operational procedures.
Communicate effectively with remote product and vendor technical teams in English.
Escalate product-specific, environment-related, and data-quality issues to appropriate technical stakeholders.
Work predominantly on-site at the customer location in Kyiv, depending on project needs.
Act as the main technical representative on-site while coordinating with remote support teams.
Requirements
Required Qualifications
Strong experience working with Windows and/or Linux server environments.
Proven experience installing, configuring, and supporting server-side or enterprise software solutions.
Hands-on scripting experience with Bash, PowerShell, or Python.
Experience creating and maintaining workflow automation and orchestration scripts.
Strong background in deployment, configuration, monitoring, and troubleshooting of technical environments.
Understanding of secure environments, access control, credential management, and sensitive data handling.
Ability to read technical documentation and follow setup and design instructions.
Experience collaborating with remote technical teams and participating in English-language meetings.
Strong analytical and troubleshooting skills.
Ability to work independently with minimal supervision.
Nice to Have
DevOps or Infrastructure Engineering background.
Experience with on-premises or hybrid infrastructure environments.
Experience working with data processing workflows.
Familiarity with visualization platforms, viewer/server environments, or similar technical systems.
Basic knowledge of encryption and decryption workflows.
Experience working with APIs and integrations.
GIS, spatial data, or 3D visualization experience.
Customer-facing technical support, consulting, or implementation experience.
Specific Requirements
Must be based in Kyiv or willing to work primarily from Kyiv.
Availability for regular on-site presence at the customer location.
Comfortable working within a sensitive and secure customer environment.
Openness to customer-side background or security screening if required.
Ability to act as the primary hands-on technical specialist on-site.
Strong sense of ownership, responsibility, and communication skills.
Ability to properly identify, prioritize, and escalate issues when necessary.
What You Should Know
This is not a pure software development role.
This is not a project management role.
The primary focus is hands-on technical execution, including setup, configuration, scripting, monitoring, troubleshooting, and operational support.
Product-specific onboarding, documentation, API guidance, and training will be provided by the product/vendor team.

Benefits

Paid Time Off — 36 paid days per year
Training & Development opportunities
Partial medical compensation