Coupang

Discussion

Technical Program Manager

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As a Technical Project Manager, you will work closely with members of multiple business teams to help define, streamline, design and analysis data to build business requirements and then work with Global Technology Services teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation.

In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to communicate effectively on many levels.

What You Will Do

  • Strong functional & technical analytical & design capability to understand Common & shared platforms, infrastructure, & services with underlying data
  • Should be able to dive deep to come up with new service & infrastructure scenarios that helps solving systems bigger problems by simplifying our services & infrastructure and help increase productivity & efficiency or every system and service in the company
  • Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach
  • Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success
  • Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision
  • Should be able to come up with scenarios and business requirements by analyzing data and business needs
  • Identify, Propose and Implement ongoing data strategy and drive data quality improvements
  • Establishes, enables and improves systems to manage product feedback from customers to resolve issues
  • Reviews and contributes to ecosystem design

Basic Qualifications

  • At least 13 to 15 years of related work experience.
  • Expert‐level knowledge of project and change management, methodologies, techniques, processes (e.g., Project and Portfolio Management Methodology – PPM)
  • Budget, cost and profitability management skills
  • Solid Data Center, Compute & Network Infrastructure and IT service delivery experience
  • Flexible, adaptable and resourceful when managing changing timelines and multiple deliverables
  • Demonstrated ability to plan and execute technology projects and system implementations effectively
  • Management skills with demonstrated experience in managing multiple projects simultaneously
  • Motivated to build relationships at executive levels with technology, solutions, customers and vendor groups
  • Ability to prioritize competing responsibilities in a matrixed environment
  • Proven problem solving and negotiation skills in multi-party situations
  • Exceptional communication skills, executive presentation skills, relationship building skills and the ability to influence at all levels of the organization
  • Excellent cross-group collaboration and communication skills
  • Strong problem-solving skills, analytical capabilities, and attention to detail
  • Strong cultural change management experience

Preferred Qualifications

  • Experience in one or more of the following areas: data center or network infrastructure program/ project management or related technical field.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • PMP or PgMP highly desired
  • Knowledge of resource management tools
  • Ability to influence without authority

Type of work model

  • Hybrid / Onsite / Remote working

Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.

Details to consider

  • Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • LinkedIn Profile optional
  • Coupang Corporation or its affiliates and subsidiaries* (collectively referred to as “Coupang”) does not collect or use any personal information other than the types of information specified in this Consent. Such information is collected and used as per the applicable law including the extant Digital Personal Data and Protection Act, 2023. (“Data Protection Act”) Please ensure that your resume does not include any personal information other than the types specified in this Consent. choose one
  • 1. What is your nationality? choose one
  • 2. Do you require a visa to legally work in India? choose one
  • 1. (Required) By submitting your resume, you consent to the required collection and use, required provision, and consignment as set forth in our Privacy Policy(https://privacy.coupang.com/en/land/jobs/).  choose one
  • 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent you from applying. choose one
  • 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. choose one
  • 4. (Optional) Coupang affiliate or subsidiary company* will send recruitment notifications through the agreed modes of communication, such as phone, email, and SMS using the contact information obtained with your consent. choose one
  • 5. (Optional) I consent to reference checks on me within the following scope: Additional reference checks can be done on applicants who applied for a job at Coupang and passed on-site interviews, and Coupang arranges means to conduct reference checks. choose one
  • 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group; choose one
  • - Name of Relative(s): optional
  • - Relationship: optional
  • - Working Org/Team: optional
  • 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post‑employment or reemployment restrictions under applicable laws or regulations? choose one
  • 2. Do you acknowledge and agree that where required under applicable laws or regulations: choose one · optional
  • [For more information] choose one
  • [Document Policy] choose one

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