Technical Program Manager
Responsible for overall accountability for the contract, including service delivery, SLA and KPI performance, resourcing, commercial performance, governance, major-incident escalation, OEM management, risk management, and transition activities. Acts as the primary interface between the service provider and MATAR.
Requirements
- Bachelor's Degree in Engineering, IT, or related field.
- Postgraduate qualification is an advantage.
- Minimum 12 years of experience in ICT/ELV service delivery.
- Experience leading a large, multi-system 24x7 maintenance or managed-services contract of comparable scale.
- PMP or PgMP certification.
- ITIL Expert / ITIL Managing Professional certification.
- Airport or mission-critical operations experience is strongly preferred.
- Strong leadership, stakeholder-management, commercial, and service-governance capabilities.