Technical Sales Support Manager
Technical Sales Support Manager (HVAC / ERV) – Leadership Role | Competitive Pay + Flexible Schedule
Make an Impact in HVAC Innovation & Indoor Air Quality
At RenewAire, we’ve been leading the way in Energy Recovery Ventilation (ERV) and Indoor Air Quality (IAQ) solutions for over 40 years. Our mission is simple: deliver sustainable, energy-efficient ventilation systems that improve lives.
We’re looking for a Technical Sales Support Manager to lead and elevate our technical sales support and inside sales function across residential and commercial HVAC markets. This is a high-impact leadership role where you’ll shape strategy, develop talent, and directly influence customer experience and market growth.
If you thrive in a fast-paced, cross-functional environment and bring deep HVAC technical expertise + leadership experience, this is your opportunity to make a meaningful impact.
What You’ll Do (Day-to-Day)
- Lead and develop a high-performing Technical Sales Support (TSS) team
- Act as escalation point for complex HVAC technical issues, application support, and customer concerns
- Provide expert support on ERV systems, HVAC design, system sizing, and product selection
- Partner with Sales, Engineering, Marketing, and Operations to align on customer needs and solutions
- Oversee order accuracy, technical documentation, and after-sales support
- Drive CRM case management, ERP utilization, and process improvements
- Manage RMA (Return Material Authorization), warranty support, and root cause analysis
- Deliver technical training, ventilation workshops, and product education (in-person & virtual)
- Support trade shows, industry events, and channel partner enablement
- Contribute to new product development (NPD) and continuous improvement initiatives
- Monitor market trends, competitor products, and HVAC industry developments
Hours & Flexibility
- Full-time, salaried position
- Standard business hours with flexibility based on business needs
- Occasional travel for training, field support, and industry events
Benefits (Day One Access)
- Medical, Dental, Vision Insurance
- 401(k) with company match
- Paid Time Off (PTO) + Holidays
- Flexible work environment
- Professional development & training opportunities
- Collaborative, people-first culture
Who Technical Sales Support Managers Are
- Strong leaders who develop teams and drive accountability
- Experts in HVAC systems, ERV applications, and technical problem-solving
- Customer-focused with a service-first mindset
- Skilled at balancing strategy and hands-on execution
- Excellent communicators who can translate technical concepts clearly
- Highly organized and able to manage multiple priorities in a fast-paced environment
- Collaborative and effective across cross-functional teams
Requirements
- Bachelor’s degree in Mechanical Engineering or related technical field
- 6+ years of leadership experience in technical support, application engineering, or HVAC
- Strong background in HVAC systems, psychrometrics, and system sizing
- Experience supporting distributors, contractors, engineers, and sales teams
- Proficiency with CRM systems (Microsoft Dynamics preferred) and ERP systems
- Strong communication (written & verbal) and problem-solving skills
- Manufacturing experience preferred
- Ability to pass background check and drug screening
Keywords
Technical Sales Manager, HVAC Manager, Technical Support Manager, Application Engineering Manager, HVAC Systems, Energy Recovery Ventilation (ERV), Indoor Air Quality (IAQ), Mechanical Engineering, HVAC Design, Psychrometrics, System Sizing, Product Selection, CRM (Microsoft Dynamics), ERP Systems, Inside Sales Support, Manufacturing, Technical Training, Field Support, Warranty & RMA, Root Cause Analysis, Sales Operations, Channel Support, Distributor Support, Contractor Support