TECHNICAL SERVICES & SOLUTIONS MANAGER

Company Overview

Advanced InfoComm is a leading security and technology company dedicated to delivering innovative solutions. We foster a collaborative and inclusive environment where creativity and expertise thrive, enabling employees to engage closely with clients and contribute to business success.

Job Summary

Join Advanced InfoComm as a Technical Services & Solutions Manager to lead technical teams, support sales with expert solutions, and drive customer engagement through innovative technology services.

Responsibilities

• Support sales teams by engaging customers and identifying business opportunities through detailed technical discussions and requirement gathering
• Prepare accurate technical proposals, compliance statements, solution architectures, network diagrams, and technical specifications to meet customer needs
• Participate in consultant briefings, tender submissions, and technical evaluations to recommend commercially viable and technically sound solutions
• Lead and manage technical personnel by assigning resources, monitoring workloads, conducting performance reviews, and coaching to build a high-performing team
• Develop certification and competency roadmaps to enhance staff skills and ensure team retention and engagement
• Conduct product demonstrations, proof-of-concept sessions, and technical presentations to customers, consultants, partners, and system integrators to support sales efforts
• Represent the company at exhibitions, roadshows, and technical seminars to promote products and solutions
• Oversee professional services by reviewing implementation quality, service reports, and providing technical guidance to field engineers to ensure compliance with company and vendor standards
• Manage customer support operations by handling technical escalations, coordinating vendor support and warranty claims, and ensuring effective resolution of customer issues
• Act as technical liaison with vendors by managing escalations, certifications, participating in product roadmap discussions, and evaluating new technologies for introduction
• Conduct customer, partner, and internal training sessions; develop training materials and coordinate certification programs to improve technical competency
• Develop and maintain standard operating procedures (SOPs), technical standards, and documentation to ensure compliance and continuous improvement

Required competencies and certifications

• Diploma or Degree in Engineering, Electronics, IT, Networking, Security Systems, or related discipline.
• Minimum 2 to 5 years of relevant experience in security systems, networking, systems integration, or technical support environment.
• Experience in distributor, vendor, SI, or technical service environments will be an advantage.

Other Information

Apply today at [email protected] and become part of our innovative and customer-focused organization.

This role is open preferably to Singaporeans and Singapore Permanent Residents (PR) only.