Technical Support Agent

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of Medallia
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Qualification

• Associate Degree Holder or Bachelor's Degree Holder (Please note that we cannot process high school and college undergraduates for this role)
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• REQUIRED - Work experience in troubleshooting SaaS applications
• REQUIRED - Work experience with JavaScript, HTML, and XML
• Experience with Salesforce.com Service Cloud knowledge a plus
• Excellent Communication Skills
• Experience with Medallia and Salesforce.com Service Cloud knowledge a plus
• Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
  
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