Technical Support Agent (Video)
This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Austin, TX headquarters. The available shifts are Monday through Friday with the opportunity for occasional overtime on Saturdays and Holidays.
- Accepting support requests from several channels (chat, phone, email)
- Effective management of multiple cases using the Zoho Desk ticketing system
- Providing support to the Inside Sales and Sales Engineering Teams
- Testing and evaluating new technologies
- Developing camera support files
- Performing other related duties as assigned
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and customers
- Strong analytical and problem-solving skills
- Proficient with or the ability to quickly learn an array of hardware and software
- Intermediate knowledge of networking
- Intermediate knowledge of Linux
- Minimum of two years of relevant experience