Technical Support Engineer

Job purpose

Responsible for providing technical assistance and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. This role acts as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.

Functional responsibilities

Warranty claims support:

• Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
• Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.

Field commissioning assistance:

• Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
• Contribute to ensuring systems meet project specifications and compliance standards.
• Document commissioning issues and assist in resolving them collaboratively.

Project engineering support:

• Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
• Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.

Technical documentation:

• Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
• Support the preparation and review of clear, concise technical reports and documentation.

Learning and development:

• Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
• Contribute to improving engineering workflows by supporting process enhancements under supervision.

General responsibilities

HR proficiency:

Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-solving:

Solve any related problems that arise and escalate any complex operational issues.

Quality:

Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business process improvements:

Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Compliance:

Comply with related policy and procedures and work instructions.

Health, safety, and environment:

Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Qualification

Bachelor in Business Administration

Experience

2 to 4 years

Skills

Customer service orientation
Customer service programs