Technical Support Engineer
At IQM, we build world-leading quantum computers for the well-being of humankind. We design systems to tackle computational challenges beyond the practical limits of classical machines. Our work sits at the edge of science and engineering. It's complex, demanding, and deeply collaborative. We turn deep research into reliable, full-stack systems that drive discoveries in fields like medicine, energy, and technology, reshaping how the world computes.
Join the team that gives quantum a heartbeat.
The work
We are looking for a Technical Support Engineer to join our team in either Munich, Germany or Espoo, Finland. You will be a key team member being responsible for software installations on our customer's Quantum Computers. In this role you will be involved with installation, maintenance and upgrade of production systems.
What you’ll actually do
Provide Tier 2/Tier 3 support to customers after initial triage by the support team
Use and navigate our existing full stack quantum computing software efficiently
Replicate customer issues to better understand and troubleshoot problems
Perform advanced troubleshooting of complex systems through log analysis
Communicate and collaborate with customers through ticketing system
Guide customers on quantum computer control software installation and upgrade processes and running simple quantum circuits
Act as a system administrator for the Quantum Computer's software stack
Interface with internal technical experts and follow up problems that require additional analysis
Maintain up-to-date knowledge on quantum computing and related software
Keep focus on automation and how to make existing processes more efficient
What we’re looking for
+5 years experience of Software Solution Architecture or Linux System Administration
Hands on experience with Linux systems and docker containers
Experience with Python, including package installations in virtual environment
Excellent communication skills and a customer friendly approach with both internal and external stakeholders. Ability to interact clearly and transparently with customers, project managers, sales or delivery technicians
Experience with carrying out maintenance work on live production systems
User level familiarity with Git and Gitlab
Experience in software automation
Strong problem-solving skills with the ability to replicate and troubleshoot issues
Translate customer demands to internal architecture specifications
Experience or understanding in quantum computing frameworks is seen as a plus, but will be learned on the job
Background in software development or working with researchers seen as a benefit
Fluent English language skills
Why IQM?
Full-stack quantum computing: From quantum hardware to software layers and beyond, we build across the full-stack.
High-performance playground: We aim high, and we know sustainable performance only works when life outside work does too—hybrid setups, flexible hours.
Never the smartest: Expect to learn constantly. You won't always be the smartest person in the room, and that's the point.
Approachable leadership: Flat hierarchy, direct access. Feel free to approach any leaders. They're friendlier than they look!
The sweet spot: Big enough to matter. Small enough to move fast. Growing between a startup and a corporation. We’re in the phase where top performers get noticed.
Bigger than IQM: Our people build know-how for the entire quantum ecosystem. We publish papers, run hackathons, and help shape a market that's still being defined.
The future of computing won’t build itself. You might be one of the few who do.
Meet our people and learn more about IQM on our stories page.
Explore our scientific publications.
We'll start interviews and move forward with hiring as soon as we meet strong candidates. Please submit your application soon.
600M€+ Total Funding | 400+ Team Members | 30+ Quantum Computers Built | 300+ Patents Filed | 10 Location Globally