Technical Support Engineer
We look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let's talk.
The conversation starts here. If this role matches your ambitions and skillset, let's get started with your application. Take a look at our other open positions too. Our many opportunities can lead to infinite possibilities.
What will you do?
- Manage after-sales repair service providers and service KPIs.
- Provide technical support for TV Display, Home AV, and Digital Imaging products.
- Support B2B projects, technical solutions/rework, and product quality improvement.
- Analyze service and quality data using Excel, Access, and Power BI.
- Conduct technical training for service partners and frontline staff, B2B customer.
- Liaise with local authority EMSD, OFCA, and manufacturer on product compliance matters.
What a successful candidate looks like?
- Degree / Higher Diploma in Electronic, Electrical, Computer Engineering, or related disciplines.
- Experience in Technical Support, Service Engineering, Quality analysis or After-Sales Service.
- Knowledge of electronics, troubleshooting, and quality management.
- Good knowledge of Excel, Access and Power BI are advantages.
- Strong analytical, problem-solving, and communication skills.
- Self-motivated, customer-oriented, and able to work independently.
- Fluent in Cantonese and English; Mandarin is an advantage.
- Candidates with less experience will also be considered for the position of Assistant Technical Support Engineer.
- Passionate about Sony TV, Audio & Video, and Digital Imaging products, with strong technical knowledge, problem-solving ability, and a drive to improve service quality and customer satisfaction.