Technical Support Engineer
You troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. You collaborate with engineering to escalate and prioritize bugs, product gaps, and client feedback. You build internal tools, scripts, and dashboards to improve support efficiency and monitor API health. You create alerts, monitors, and runbooks to detect issues early, and support enterprise partners during incidents involving critical applications and infrastructure.
Responsibilities
- Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues
- Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
- Build internal tools, scripts, and dashboards to improve support efficiency and monitor API health
- Create alerts, monitors, and runbooks to detect issues before they escalate
- Support enterprise partners during incidents involving critical applications and infrastructure
Requirements
- 3+ years of experience in technical client-facing support engineering, solutions engineering, or software development
- Strong understanding of REST APIs, SDKs, WebSockets, and webhooks
- Ability to write SQL queries to retrieve and analyze data from internal databases
- Proficiency in one or more common programming languages, preferably Python, JavaScript, TypeScript, Golang, or Rust
- Experience with logging, documentation, ticket tracking, and SLA monitoring tools
- Ability to explain technical issues clearly to technical and non-technical stakeholders
- Experience with Docker, Kubernetes, and other infrastructure components
- Background in fintech, SaaS, or other fast-moving industries
- Basic understanding of blockchains, crypto, and Web3 technologies
Benefits
- Healthcare insurance covering roughly 100% of employee premiums and a portion of spouse and children premiums for U.S. employees
- Vision and dental insurance for U.S. employees
- Chance to earn equity
- Maternity and paternity leave after six months
- WeWork All Access Membership
- WFH yearly stipend
- L&D yearly stipend after six months