Technical Support Engineer
Job Description : Technical Training & Support
Some of the tasks will include; (You will be trained on our product offerings.)
- Conduct online demos and customer training.
- Should be able to handle 4 to 5 Training sessions per day or Equivalent Support Requests.
- Offer Technical Support Services through (voice, email, and chat-based technical support).
- Requirement gathering and analysis.
- Perform in-depth systematic troubleshooting.
- Respond to RFI requests and timely follow up with contacts.
- Engage with various teams within Zoho to help gather information and solve technical problems.
- Flexible to travel within the country.
- Deliver accurate and timely solutions to customers.
Requirements
Skillsets Required:
- Keen to learn new technologies
- Passionate to learn and grow together
- Excellent in written and spoken English
- Basic knowledge of MySQL
- Knowledge on REST APIs
- Basic understanding of HTML, CSS & JavaScript.
- Basic knowledge of third party connection platforms (Postman, Zapier, etc)
- Good problem-solving skills and customer-focused attitude.
- Having 1 Year or more experience in a client-facing role.
- Perform Configuration changes to fulfil customer requests.
- Ability to reproduce, document, and communicate bugs to developers and customers
- Troubleshoot issues to identify the root cause of a behaviour and next steps to solve the problem.
- Multitask across systems and applications, analyse and resolve a variety of technical issues, and comfortably navigate an environment of Windows, Mac OSX, Servers, and Mobile Devices.
- Work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail.
- Ensure a high level of end-user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets or Trainings.