Technical Support Specialist
We’re hiring multiple Technical Support Specialists to join our growing team!
If you enjoy troubleshooting, solving technical problems, and helping people get back up and running, this could be a great fit. In this role, you will helping diagnose issues, identify solutions, and guide users through established troubleshooting processes and maintaining clear documentation during that process.
Some specialists primarily support contracted field techs while others support clients directly. Team assignments are based on business needs and individual strengths. All roles are 100% onsite in Vancouver, WA and must be able to work Saturday.
What You’ll Do
- Troubleshoot technical issues and guide users through effective solutions.
- Provide real-time support by phone, email, chat, and internal communication systems.
- Help identify root causes and recommend next steps for issue resolution.
- Document troubleshooting steps, resolutions, and key details accurately in internal systems.
- Escalate complex issues when needed and collaborate with internal teams to drive resolution.
- Support new services, tools, and operational initiatives as they are introduced.
- Identify recurring issues and contribute to process improvements and technical documentation.
- Maintain a high level of customer service while managing multiple priorities.