Technical Writer
You will transform complex technical material into clear documentation for customers and internal employees. You will create and maintain user guides, integration guides, API documentation, in-platform content, educational materials, templates, examples, and visual aids. You will gather feedback, monitor usage metrics, coordinate with product and engineering stakeholders, and improve documentation quality and usability.
Responsibilities
- Produce and maintain user guides, integration guides, API developer guides, and in-platform documentation
- Create online videos, demos, guided tours, and other educational materials
- Learn complex concepts and communicate them clearly to users
- Gather customer feedback to improve documentation usability
- Edit training documentation for consistency
- Integrate use-case and functional data into documentation and examples
- Publish and maintain documentation templates
- Create infographics, diagrams, screenshots, workflows, and graphs
- Monitor training-material usage metrics and customer feedback
- Release product collateral on time
- Resolve queries and escalations effectively
Requirements
- Bachelor’s degree or equivalent experience in English, Communication, or Journalism
- 5+ years of technical writing experience
- SaaS experience preferred
- Experience communicating product details across departments
- Experience owning an end-to-end documentation creation process
- Strong written and verbal communication
- Experience working with content in multiple mediums
- Experience with MS Office, Confluence, JIRA, HTML, CSS, or other document creation tools
- Presentation skills
- Stakeholder management
- Financial software domain knowledge