Technology Solutions Support Analyst
We are seeking to add a Technology Solutions Support Analyst to our growing and talented design-build, retail branding and technology solutions firm. This position will support technology and BrandvisionHD clients by responding to email and phone call tickets. Perform troubleshooting phone calls and guide non-technical customers in solving AV issues. Provide proactive support with daily device monitoring and check-ins and assist with asset management and deployment.
Responsibilities
- Prompt response to service tickets
- Troubleshooting via phone and email
- Detailed documentation and tracking of ticket status.
- Monitor the status of devices to ensure they are operational and functioning correctly.
- Assist project management team with device asset management and deployment
- Review and file onsite support pictures and reports
- May perform other assignments as necessary
Requirements
- Ability to communicate effectively and in a friendly manner via phone
- Minimum of AS degree in technology related field (Computer Science, IT, Engineering)
- 2+ years of desktop support experience
- Understanding of AV systems (speakers, microphones, displays, media players, etc)
- Customer service focused background. Must be able to work with clients of all skill levels.
- Avixa CTS certification or be willing and able to obtain CTS
- Proficiency in MS Office Suite
- Familiarity with IT ticketing software
We are an equal-opportunity employer, promoting a cooperative, team-oriented environment and empowering all employees to deliver the best in class service for our clients.